PRIVACY POLICY

SECURITY AND PRIVACY :- FILZA GLASSES Solutions Private Limited (hereinafter referred to as ‘Company’), knows that You (a visitor or a registered user) care how information about You is used and shared, and we appreciate Your trust that we will do so carefully and sensibly. We let You retain as much control as possible over Your personal information. However, You may not visit and use our site at any time without telling us who You are or revealing the required information about Yourself. To the Company, our most important asset is our relationship with You. We are committed to maintaining the confidentiality, integrity and security of any personal information about our users of our site. We are proud of our privacy practices and the strength of our site security and want you to know how we protect Your information and use it to provide to You the services. This notice describes our privacy policy.

By visiting this Website and by agreeing to this Privacy Policy or by registering at our stores you agree and consent to our collection, use, processing, disclosure and transfer of your personal data according to the provisions of this Privacy Policy and applicable laws.

Information You Give Us : When permitted by law or with your consent, we may collect personal information about you when you visit our stores, enter on and use our website or mobile app, and otherwise interact with us. Personal information means and includes name, email, website user account log in ID and password, mobile and landline phone numbers, gender, date of birth, address, gift message and eye prescription, but excludes any Credit Card, Debit Card or Net-Banking Details, all of which are stored on the Company’s secure servers and/or in cookies on your computer. You can choose not to provide certain information, but then You might not be able to take advantage of many of our features. You can review, add or update certain information by writing to us at filzaglasses@gmail.com. When You update information, we usually keep a copy of the prior version for our records.

Photos, Scans, and Images:

When you use our “3D Try On” services and submit your consent (or grant us permission to take), photo, facial scan, or other image of you. We don’t share those photos, scans, or images, or any facial data captured in the facial scans, with any third parties. We may use them for purposes as described below:

to measure your pupillary distance and face width, and to gather other optical information
to map and measure your facial features
to address certain problems or concerns you may have with your glasses
to help better understand how our frames fit our customers and provide frame recommendations
to provide, personalize, and improve our products and our Service We store the pupillary distance and face width measurements of the users submitted through the iPhone X TrueDepth camera.

Use of your Information: We use the information that You provide for
1. Fulfilling order- We use your data to accept, process deliver products and services, conclude transaction and to communicate with you on such orders.
2. Personalization- We use your data to provide you with customized recommendations of products and services, improve your user experience.
3. Communicate with you- We use your data to respond to communications, reach out to you about your transaction or account, share promotional offers which you have signed up for and market our products, provide other relevant information or request information or feedback. We may also use your data to send notices such as communicate changes in our terms and condition and policies
4. Compliance with Law- We use your data to comply with applicable laws.
Automatic Information: We receive and store certain types of information whenever You interact with us including operating system version, hardware models, unique device identifiers, advertising identifiers, serial numbers, mobile network information and installed applications. Our server logs Your activities for various diagnostic and analytical purposes. However, other than the IP address of Your machine from where You are accessing the Service, there are no other personal information maintained by the Company in the log.
Retention of Information: We will retain your personal data for as long as it is necessary to provide our services or as long as required by law. Any photo, facial data or other image that you may share with us, we retain for a period of 5 years from the date of your last use of our website or as long as we continue to provide the services to you or as required by law.
Lawful Basis of Processing: We will only process your personal data as permitted by applicable law. We will process your personal information one or more of the following lawful basis:
1. to perform our responsibilities under our contract with you (to provide the product or service you purchased from the Company)
2. when we have a legitimate uses in processing your personal data
3. when we have your consent to collect, us and process your data
4. to comply with our legal obligations.
5. any other lawful basis under law.
Your Rights: Under law, you are entitled to the following rights, subject to applicable exceptions:
1. Right to access information about personal data- You can access summary of your personal data.
2. Right to correction and erasure of personal data- You can request us to delete or erase your personal data that you have shared with us and to correct and rectify any inaccurate personal data that you have shared.
3. Right to grievance redressal- You have right to have means available for redressal of your grievances. in relation to your personal data and exercise of your rights.
4. Right to nominate- You have the right to nominate any individual, who in event of your death or incapacity shall exercise the rights available to you under the Act.
5. Right to withdraw consent- To the extent we are processing your personal information based on consent, you have the right to withdraw consent at any time, except as otherwise provided by law.
Your Duties: Under law, you have, amongst other things, duty to:
1. Not to impersonate another person while providing your personal data.
2. Ensure not to register a false or frivolous grievance or complaint with the us or the Board;
3. Ensure not to suppress any material information while providing your personal data for any documents issued by Government or any of its authorities
4. Furnish only such information as is verifiably authentic.
E-mail Communications: To help us make e-mails more useful and interesting, we may request to receive a confirmation when You open e-mail from Your end if Your computer supports such capabilities.
Sharing of Information Received by the Company: For the purposes of providing you with our services, we may share your information with third parties such as affiliates of the company, service providers etc. When we disclose your personal data to such third parties. we make appropriate arrangements as required under applicable law to restrict further disclosure. When we transfer your personal data to such third parties, we enter into appropriate contractual arrangements to ensure that they maintain similar levels of data protection as we would. You may be notified when another business is involved along with us in processing Your transactions, and we share, use or, disclose customer information related to processing of those transactions with that business as needed to fulfil your order. Your personal data may be transferred, stored and processed outside India. By using our services, you consent to such storage and processing. In connection with the lead generation services we provide, you may be redirected to third-party platforms to complete your purchase. Your use of such third-party platforms or any transactions with third parties will be governed by the terms of use of those platforms or your contract with the third parties. By using our services, you agree that the Company may share your information, such as your name, phone number, prescription details, and addresses, with the third parties to whom you are directed, as necessary to fulfil your order and provide you with the required services.
Business Transfers: As we continue to develop our business, we might be acquired completely or merge with any other company. In such transactions, customer information generally is one of the transferred business assets. In such a case, we will ensure the protection of Your information as per these policies and guidelines. You hereby specifically consent and grant permission to the disclosure, and transferring, of information to such third parties.
Protection of the Company and Others: We release account and other personal information when we believe release is appropriate to comply with law; to enforce or apply our Terms and Conditions and other agreements; or protect the rights, property, or safety of Company, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and other similar matters. You hereby specifically consent and grant permission to disclosure and transferring of information to such third parties, as maybe required.